| Topic |
Question |
Answer |
| Order/Shipping confirmation |
How do I know when my Order has been confirmed and Shipping has occured? |
When your order has been placed you will receive an order acknowledgement. When the order has been shipped you will receive an email to inform you of your order status. At the bottom of the email you will find the tracking number for your package. You will need to allow up to 24 hours after shipment for your tracking number to be activated. By registering on our site and/or login each visit, you will be able to access your phone/internet Order History for the past 6 months. Shipping information and tracking numbers may also be obtained by e-mailing us for the information, or by calling 1-630-292-8000. |
| Change/add/cancel my order |
How can I change/add/cancel my order? |
Once orders are placed through www.athomeandoutdoors.com, we wait 24 hours (required by credit card companies for cancellation period) before we process for shipping in a timely manner. To inquire as to whether any changes, additions or cancellations can be made, please email our Customer Service Department at customerservice@athomeandoutdoors.com, or call 1-630-292-8000 Monday through Friday, 9am to 5pm CST. |
| Order history online |
How do I find my order history on-line? |
Finding your order history is easy. If you are not registered on our site please follow the instructions below to complete registration. Registering will allow you access to your order history on-line. Click here to create an account. Fill in all the blanks, * denotes a required field. Click on continue when all required blanks are filled. You should be directed to a registration confirmation page. To ensure that the registration was completed you will receive an e-mail registration acknowledgement.Once you are registered on our site you can follow the simple instructions below to access your order history. Click here, or the "My Account" link at the top of each page; then enter username and password; click on login. On the Account information page click on the "Order History" link. |
| Information I need to include when inquiring about my order |
When I am inquiring about my order what information do I need to include? |
Include your name, address, email (optional) and phone number. If you know your customer number or order number, please include that as well. |
| Didn't receive an e-mail confirmation for my order |
Why didn’t I receive an e-mail confirmation for my order? |
Each order submitted via www.athomeandoutdoors.com website will be sent an order acknowledgement. The original purchaser may not receive an e-mail order confirmation for one, or more, of the following reasons: - An email was not provided with the order, or At Home and Outdoors does not have an email on file for the original purchaser.
- Recipient’s e-mail account is over quota.
- Resolution: Lower the number of e-mails on your e-mail server.
- Recipient isn’t accepting mail from orders@athomeandoutdoors.com.
- E-mail address provided may have been misspelled.
- Recipient’s e-mail account or junk mail filter may have captured and/or deleted the email address.
- Resolution: Add orders@athomeandoutdoors.com as an address to always be accepted.
|
| Ordering an item not carried in online store |
How do I order an item you do not carry in your on-line store? |
We have a special order department that can assist. What is a special order? It is At Home and Outdoors goal to satisfy all of your home decor and indoor/outdoor recreation and sporting goods needs even if the item you're looking for is not featured on our web site. In order to assist you in purchasing this merchandise, At Home and Outdoors Special Products Department will make every effort to obtain the merchandise you are looking for. To make this process as easy as possible for our customers, simply click on Special Order Form. Once this information is received by our Special Products Department, you can expect to be contacted within 3-5 days (excluding holidays and weekends) with availability, price and shipping time. **Special Orders can not be shipped outside the United States.
**Due to manufacturers requirements and/or restrictions, we may not be able to fill all requests. |
| Paypal |
Does At Home and Outdoors accept PayPal as payment? |
At Home and Outdoors happily accepts Pay Pal as a payment method. We also accept Visa, Mastercard, Discover and American Express. |
| Change my billing or e-mail address |
How do I change my billing or e-mail address? |
Billing Address: You may email At Home and Outdoors Customer Service at customerservice@athomeandoutdoors.com. Provide us with your complete name, old address and old phone number, or customer number, along with your new address and phone number. You may login into your account by clicking the My Account link on the homepage. Once logged in you may click on the Billing/Credit Card information link to change the billing address on your account. Please keep in mind should you have an order currently in process address changes cannot be made. Email Address (includes general E-mail and/or Newsletter E-mail) You may email At Home and Outdoors Customer Service (using your new email address) at customerservice@athomeandoutdoors.com. Provide us with your complete name, postal mailing address, the old email address and your new email address. You may also email us by clicking here. You may log into your account by clicking the My Account link on the homepage. Once logged in you may click on the Billing/Credit Card information link to change the email address listed on your account. Again, please keep in mind should you have an order currently in process address changes cannot be made. |
| Backorder |
How do I find information on my backorder? |
Every 30 days a postcard is sent or an e-mail order status is sent to let you know the status of the back order. If you have further questions on the back order you can contact us by clicking here. |
| Pricing and Specifications |
What are your Pricing/Specifications rules? |
Product prices and specifications are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. Not all products are available in all areas due to country, state, or local laws. We do not currently sell to dealers. Actual shipping charges may apply. Certain larger and/or heavier items will be shipped FOB, curbside delivery. These items have that notation in their descriptions. All prices are quoted in US$. We currently do not practice price matching. We feel our prices are very competitive within the online order industry, and we continue to strive towards our commitment to sell quality products at a fair price. Due to the nature of our business, we are unable to match other companies prices. We believe our retail prices are reasonable, our customer service is excellent, and we have a 100% Satisfaction Guarantee on At Home and Outdoors branded merchandise. |
| Email specials |
How do I receive email specials? |
To sign up for At Home and Outdoors newsletter click here. |
| Remove me from mailing list |
How can I be removed from your mailing list? |
Send us your complete name and address or you can email us with the information. We honor the No Spam laws, so if you are still receiving emails within 40-60 days, please contact us again so we may investigate further and complete your request. |
| Business Hours and Holiday Hours |
What are your Business Hours and Holiday Hours? |
Regular business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Standard Time (CST). We also offer extended business hours from November 1 thru December 23 from 8:00 a.m. to 8:00 p.m. CST. You are always welcome to contact Customer Service via email at customerservice@athomeandoutdoors.com. Holiday Hours (subject to change) - Easter Sunday – Closed
- Memorial Day – Closed
- Independence Day – Closed
- Labor Day – Closed
- Thanksgiving Day – Closed
- Christmas Eve – 9:00 a.m. - 3:00 p.m. CST
- Christmas Day – Closed
- New Year’s Eve – 9:00 a.m. - at 5:00 p.m. CST
- New Year's Day - 9:00 a.m. - at 5:00 p.m. CST
|
| Sales Tax |
Why am I charged sales tax on my order? |
Sales Tax is charged on internet orders for sales in Illinois. |
| Coupons |
How do I use a coupons online? |
Coupons can be used online during the checkout process. On the checkout page, you will come to a section for entering a coupon code. You will need to enter the coupon code in the box and click on Apply Coupon before submitting your order. Please be sure to check out the requirements of the coupon code to insure that you are eligible for the discount or free product. |
| Website Security |
Is your website secure to order from? |
When buying something on the Internet, there are several things you should be sure of. Some of these concerns are listed below: - Data you send is strongly encrypted.
- The site you're doing business with is the site you think it is.
- The site you're doing business with processes your credit card and address information in a safe and responsible manner.
Points 1 and 2 are taken care of by SSL (Secure Sockets Layer), the industry standard security protocol that the At Home and Outdoors site uses to communicate with secure browsers like Netscape and Internet Explorer. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. (You don't have to know whether your browser supports secure transactions--if it doesn't, you won't be able to complete the checkout process.) |
| Wish List/Gift Registry |
Do you feature a Wish List or offer Gift Registry service? |
At Home and Outdoors offers an excellent online Wish List! At Home and Outdoors Wish List provides a way for you to do your shopping now and keep track of what you want until you are ready to buy. And since Wish Lists can also be shared with your friends and family, it is a great way for them to find exactly what you want for those special occasions including birthdays, weddings, Christmas, Father's Day, Mother's Day and more. So now your friends and family don't need to guess what home decor style you prefer or what type of wakeboard to get you. Click here to make it easy on them by creating your Wish List today. |
| Corporate Gifts |
Does your website offer any kind of corporate gift program? |
At Home and Outdoors offers an excellent online Corporate Gift Program! At Home and Outdoors Corporate Gifts provide a way for executives to reward their employees for things like great sales performance, or a good safety or attendance record, or even birthday and Christmas bonuses! It is incredibly easy! An Account Manager will be assigned to your account to handle the processing. You sign up for the program and receive a set of Corporate gift catalogs (in pdf format) via email, distribute them to your employees. Your employees choose the reward they want in the price category you've pre-set for them, and you're nearly done. Send the choices back to the Corporate Gift Department (cg@athomeandoutdoors.com), make a single online payment and we'll start processing! Gifts can be delivered right to recipients homes, or we can deliver them to your office location to be handed out in person! Click here for more information on this program and to get started today! |
| Forgot or Change my password |
How do I change my password on my account? |
To change your password, click on our home page. Log into your account and then click on "your account" and choose "change password". You will then be prompted to enter your old password and then the new password and confirm the new password and you can also add a hint to be reminded of your password if you ever forget. Forgot your password and can't login? Click here to see the hint you provided. |
| Franchise/ Dealership/ Discounts |
Do you have franchises/dealerships or offer discounts? |
At Home and Outdoors is an online retail order business. Due to the competitive nature of our business, we are not able to offer a wholesale price list or discounts below our current online pricing. At the present time, we are not offering franchises or authorized dealerships. |
| Website cookies |
What are cookies and how does At Home and Outdoors use them? |
A cookie is a block of text placed in a file on the user's hard drive by a website you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. At Home and Outdoors uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience. At Home and Outdoors also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. |
| Links to site |
How do I link to your site? |
Before we grant the link, we would like to have some basic information and the opportunity to review your website for suitability. Please send an email to webmaster@athomeandoutdoors.com containing your website address and your contact information, and the phrase "LINK REQUEST" in the subject field. If we see a suitable link, we will follow up with access to our logo and instructions for creating the link. |
| Returning merchandise |
How may I return merchandise? |
Our Return policy can be found on our "About Us" page, in the Store Policies section. Please click here to review. |
| Binoculars |
What size of binocular do I need? |
Physical sizing of binoculars can be grouped into 3 basic catagories: compact, midsize and large. It is the diameter of the objective lenses (the end facing towards your viewing target) that determines the size. Binoculars with lenses up to 30mm fall into the compact grouping. These are small, lightweight units that are easy to carry in a backpack or purse. Some fold into very small packages that fit well on a belt pouch or into a shirt pocket. Their smaller lens design makes them less effective in low light conditions. Units with lens diameters in the 30 to 42mm size would be the midsize versions. These are reasonably light weight and offer superior performance over a wide range of uses. They offer a good balance of performance and portability. Midsize binoculars are usually carried on a neckstrap or in a case. The large frame models usually jump to lens diameters of 50mm and larger. These heavyweights offer brilliant imaging and the best low light performance. The price paid is a weight of around 2 pounds and a bulky carrying size. Which is best? Your intended use would be the deciding factor. |
| Binoculars |
What power binocular should I get? |
Binoculars with magnification factors of 8 to 10 provide the most useful range of applications. Most people can handhold a binocular with up to a 10 power magnification rating. Binoculars with zoom or variable power designs are usually optically inferior to fixed power designs, but do have a application for casual use.Lenses and lens coatings are also a consideration. Precision optics are not inexpensive, but viewed as a lifetime purchase, their quality can be appreciated. |
| Field of View, or FOV |
How is Field of View measured? |
FOV stands for Field of View, which is the side-to-side width of the area you can see through an optical device, such as a binocular or rifle scope. Commonly the Field of View is expressed as the width, measured in feet, of the viewing area you would see at 1,000 yards, although other distances are sometimes used. Field of View is a function of the magnification power, distance, and physical design of the optical unit. The Field of View is a reference comparison; a larger field of view would expose the objective lens to light from a wider angle. In theory, this would produce a brighter image. To view the optical products offered, click here. |
| Laser rangefinder |
What determines the maximum range of a laser rangefinder? |
The maximum range that a laser rangefinder can measure is determined by the reflectivity of the target and the unit's operational sensitivity. A bright flat surface such as a building or large metal object may allow models that normally have a 400 yard range to deliver a precise measurement out to 900 yards. As manufacturers have refined the technology, making the units smaller and more sensitive, their normal operating range has increased. Less reflected energy is required and marginal reflections will still provide enough return to give a precision distance reading. Older versions and some of the less expensive models require a higher level of reflected energy to consistently register a distance. |
| Spotting Scope |
What magnification of spotting scope do I need? |
Scopes in the range of 15-45 power are a good choice for general game viewing at moderate ranges. The 20-60 power is very common for the user to view game at long ranges and to see smaller bullet holes in targets at the shooting range. |
| Numbers on Optics |
What do the numbers on optics mean? (such as 10x42 or 3-9x50) |
The first number(s) indicate the magnification. It may be a single number (if the unit has a fixed power) or a range (such as 3-9 or 6-24) will be shown if the magnification (power) is variable.The second number, usually separated by an "x", is the objective lens diameter shown in millimeters. For example, a binocular with the designation 10x42 would magnify the image by a factor of ten and would have an objective lens diameter of 42 millimeters. |
| Comparing optical brands |
How can I determine how to compare optical products between brands? |
Optical products, such as binoculars and rifle scopes, share common design features no matter what brand they are. There are differences that occur in raw material qualities (especially the glass used), type and quality of lens coatings, tolerances and quality control. Many of the quality differences are not readily apparent looking through a scope under indoor lighting and conditions. Metal internal parts as opposed to plastic; structural epoxy versus lesser quality adhesives; even multi-piece versus one-piece main tube construction are all durability considerations that may not be obvious at first glance. Rifle scopes and binoculars require skilled craftsmen to align lenses during construction, so labor costs are another factor in the final production equation. Even top quality optics can fail, making warranty service another consideration. |
| Laser Rangefinders |
Laser rangefinders refer to a reflective target. What does this mean? |
Laser rangefinders bounce an energy beam off a target to determine distance. How much energy is returned is determined by the reflectivity of the target. A hard, flat surface will reflect more of the energy back to the laser receiver, and will give a definite precision measurement at maximum distance. Curved surfaces or those with a rough texture will reflect less energy back to the receiver, and may not give as definite a reading at longer distances. Rangefinders classify readings into two types: precision which is usually +/- one yard; and a non-precision reading which would be +/- three yards. As less energy is returned, due to distance or the reflectiveness of the target, the rangefinders' capability to determine distance is reduced. An animal target could be both reflective and non-reflective, depending upon color, fur texture and angle. A deer quartering away may not give as strong an energy return as one standing broadside to the viewer. In either case, the white rump might give a better response. A tree or rock close by could prove to be a more precise target than the animal itself. Click here to see our selection of rangefinders. |
| New Product |
I have a product I would like featured on At Home and Outdoors website. |
Our New Products Division welcomes inquiries such as yours. Please send a letter (on company letterhead, if possible) detailing your product to: At Home and Outdoors New Products Division
Attn: Director of Sales
32836 Genoa Road
Genoa, IL 60135
sales@athomeandoutdoors.com
We certainly welcome any information you can provide: pictures, pricing and description of the patented product, however this information may not be returned to you. Please be sure to provide a valid email address in the packet. Your product will be reviewed, and if accepted, you will be contacted via email
to complete the business arrangement. Thank you for thinking of us. |
| Email Order |
Can I place an order via email? |
We do not accept orders via email because emailing is not considered a secure means of placing an order. Protecting your privacy is important to us, and our At Home and Outdoors site is secure, and ready to receive your order. |
| Some Restrictions Apply |
Why do some items indicate "SOME RESTRICTIONS MAY APPLY" on the description page? |
Due to the complexity of shipping restrictions and international, federal, state and/or local laws we are unable to list restrictions in their entirety here. For specific restrictions please contact Customer Service at customerservice@athomeandoutdoors.com. Please include the item number(s) and delivery address in your email. Some of the products which At Home and Outdoors offers for purchase may be restricted by Federal, State and/or local law. At Home and Outdoors does not and can not grant the right or authority for persons to purchase items which may be regulated pursuant to such laws. Please check your local laws for restrictions before ordering. Size and or weight of the package may also restrict an item from being shipped to USA addresses. |
| Spinning Reel |
What is a spinning reel? |
A spinning reel spool is stationary, with the rotor/line guide revolving or spinning around it. Spinning reels are designed to mount below the rod. In use, the rod is held in the right hand and the handle is turned by the left hand (this would be a normal right-handed setup). Spinning reels usually have handles that can be moved from the right to left side as preferred. The spinning reel can handle line weights as low as 2 pound test, and can cast very light lures, when matched with the proper rod. Rods for use with spinning reels have reel seats on the bottom of the handle, and have the line guides mounted on the bottom of the rod blank. The line is suspended below the rod by these guides, which are usually fairly large close to the reel, tapering to smaller sizes towards the tip. |
| Casting reel |
What is a baitcasting reel? |
A baitcasting reel is mounted on the top of the fishing rod. The axle of the spool turns at a right angle to the rod, feeding line to the rod. This type of reel normally usually works best with lines of 8 pound test or larger, although there are lightweight reels that may go down to as low as 4 pound test. Larger versions can take the heaviest line weights. The most common configuration has the handle on the right side of the reel, so the handle is turned by the right hand. This would be a right hand model designation. The turning spool is controlled by thumb pressure against the line on the spool. |
| Fishing Line Size |
How do I determine what size of fishing line to use? |
Try to match the rod capabilities with a reel of appropriate size carrying enough line of sufficient strength to handle the expected fish size. Lighter line weight will usually give better lure performance and casting distance, but would not be the best choice for use around heavy cover. Fishing rods are designed to work best within a certain range of line weights, for example a medium-light rod might show a recommended line weight of 4 to 10 pounds. This information is normally indicated near the handle of the rod, along with suggested lure weights. In this example, 4 pound test line would probably give the longest casting capability, but might not be strong enough for heavy fish. The rod in this example could also handle line with up to a 10 pound test rating, but the larger diameter of this line would reduce casting distance and might not work well with light lures. Reels have capacity indicators, typically shown on the spool. Trying to put small diameter lines on larger reels can lead to problems with the line getting tangled inside the reel. Putting heavy line on a reel designed for light line might mean the spool diameter is too small for heavier lines, due to their increased diameter. The small spool would not hold much line and would probably cause excessive memory looping of the line because of the increased stiffness. |
| Capodimonte |
What is Capodimonte? |
Capodimonte is as much an art form as it is porcelain. For over 200 years, it has been fashioned into both useful objects and objects d'arte, and these pieces bring beauty and incredible craftsmanship into our homes. Click here for a detailed description and to see some examples of this beautiful art form! Click here to see our current offering! |
| Home Decor |
What products does At Home and Outdoors offer in Home Decorating? |
At Home and Outdoors offers a wide variety of Home Decor items, including furniture, lighting, accents, Capodimonte porcelain, throws and pillows, wall art, and more! |
| Pockey |
What is Pockey? |
The Pockey 2-in-1 Table Game is a great addition to your game room! Pool on one side, and air hockey on the other will keep your guests entertained for hours! |
